Shipping & Return Policy
-If the weight of the package exceeds 10 LBS, customers are responsible for the shipping charge. We will send you an email bill for the shipping fee when the order is ready to be shipped out.
-Please note that the delivery date you see is only estimated delivery time, NOT a guaranteed date/time.
-Orders are packaged and shipped on business days only. Business days are Mondays through Fridays (excluding national holidays).
-Same day shipping unless your order is on hold. We will contact you via email if your order is on hold.
-USPS Priority Mail Express orders that are placed before 12 pm EST will be shipped out on the same day. Orders received after the cut-off time will be shipped out on the next business day.
-We do NOT ship out any packages on Saturday, Sunday or national holidays.
-Beauty Zone is NOT responsible for any missing packages once the tracking link is marked as “Delivered”.
-Customs fee may be charged for international shipments and when purchasing at Beauty Zone, customers are agreeing to pay for all the fees regarding the package.
-If the customer provided an incomplete or incorrect address at checkout, we won’t take responsibility for shipping costs. A new product can be shipped after reshipping costs have been paid.
-We can only cancel orders within 1 hour of purchase.
-We will not reimburse your order if your package is undelivered due to unpaid customs/duty fees.
-Free shipping offer is limited to USPS ground shipping only. Free shipping offer not valid for International orders, APO/FPO/DPO, PO BOX, HI, AK, PR, & US VI. Free shipping is determined by the merchandise total after discounts are applied. Certain items are ineligible for Free Shipping.
-All clearance and special sales are final. Promotional coupon codes cannot be applied to cosmetics, hair-care and final sale (Unbeatable Price) items.
-Customers are responsible for the shipping costs of returns and exchanges.
-The original shipping cost is not refundable.
-Shipping & handling fees are non-refundable. Buyers are responsible for return labels.
-There will be a minimum of 20%~30% restocking fee charged for all returns, depending on the condition of the item(s).
-All refunds are provided via Beauty Zone store credit.
-We do not accept any return/exchange requests after 48 hours of the package being delivered.
-We currently do not accept international returns.
-To be qualified for a return, items must be in new condition and in the original packaging with no signs of being displayed or worn. This includes smells of perfume, oils, pet odor or smoke. Once your items are inspected by the store, you’ll get your store credit refund within 48 hours.
-Color differences will not be regarded as product defects.
-We must receive the return items within 5 business days of the return request.
-In any situation, we shall not send a replacement until the return item arrives at the store and is approved.
-Return policy is subject to change without notice.
– FREE SHIPPING ON ALL CONTINENTAL U.S. ORDERS OVER $59.99
– International Shipping Available: USPS, UPS, DHL